0

You have no items in your shopping cart.

NEWSTYLE DIRECT Pty Ltd

Consumer Guarantees and Warranty Claims


Our goods come with guarantees that cannot be excluded under Australian consumer law. Newstyle Direct Pty Ltd guarantees that if the goods fail to be of acceptable quality and the failure does not amount to a major failure, we will provide you with remedy being either repair or replacement dependant on the findings after assessment by an experienced technician. You are also entitled to a replacement or refund for a major failure.


Should your product be defective, you can choose to make a claim under Australian consumer law, by contacting Newstyle Direct on 03 9489 1177 who can assist you and provide remedy.

 

Newstyle Direct Pty Ltd do not refund under change of mind conditions, for example, found it cheaper somewhere else, decided you did not like the purchase or had no use for it. If Newstyle Direct allow a refund at it's own discretion in some circumstances, then a 20% administration fee wil be deducted from the purchase price at the time of refund and do not include any postage charges in a refund under these conditions. A credit note or exchange can be negotiated, however no credit notes or exchanges will be granted 30 days from and after the purchase date. In the case that Newstyle Direct grant a refund, the product must be returned in its original condition with all accessories and contents. Should any accessories or contents be excluded from return, Newstyle Direct will deduct the purchase price of those missing items from the refund. In the case of an exchange, the consumer will be responsible for the cost of the postage to return the purchased item and the postage & handling costs to have the exchange item resent.

 

Please feel free to contact Customer Service on 03 9489 1177, if you do not understand or are unsure of the information above and we can help you further.

 

Summary of Australian consumer law

Australian Consumer Law

Repair or replacement coverage for

Defects present when or after customer takes delivery

Claim period

A reasonable period from date of delivery until the failure becomes apparent

Without limiting consumers’ rights, Newstyle Direct will provide its own remedies equivalent to those remedies in the consumer guarantee provisions of the Australian Consumer Law at any time within 12 months of the date of purchase, or unless otherwise stated at the time of purchase.

Cost of coverage

Provided at no additional cost

Who to contact to make a claim

Newstyle Direct Head Office; 03 9489 1177

Included repair or replacement options

Contact the seller for details;

Important notice: Consumer must obtain a Repair Number (RN) by contacting Newstyle Direct on 03 9489 1177, before returning goods and a Proof of Purchase must be provided so hold on to your receipt.


Returning the product for Repair, Replacement or Refund

You are entitled to return a product if you believe that there is a problem. You are generally responsible for returning the product if it can be posted or easily returned. You are entitled to recover reasonable postage costs from the business if the product is confirmed to have a problem, so keep your receipts.

 

Before returning a product, it is important to contact Newstyle Direct to discuss and obtain a Repair Number (RN). If a parcel is sent on the Consumer’s own accord with COD terms, and an RN has not been obtained from a friendly Newstyle Direct representative, the parcel can be refused and returned.

 

For the Consumer’s own peace of mind, it is advisable to always send any parcels to Newstyle Direct “registered” which means that it will have tracking and signature available. Newstyle Direct cannot take responsibility if a parcel does not arrive safely to the premises.

 

In Summary if a fault occurs;

  1. Contact Newstyle Direct immediately on 03 9489 1177 or via email; enquiries@newstyledirect.com.au
  2. A repair number (RN) will be issued. The return number is for internal use only.
  3. For any warranty claims, the Consumer must include a “Proof of Purchase” with the parcel.
  4. Consumer must include a note with their full name, address & contact number and a very brief discription of the issue.

 

The goods must be returned to

Newstyle Direct Pty Ltd, 18 Montefiore Street, FAIRFIELD VIC 3078


Summary of Australian statutory consumer guarantees

Newstyle Direct Pty Ltd abides and operates by the Australian Consumer Law which outlines your consumer guarantee rights.

Consumer guarantees in relation to goods

The goods will be of acceptable quality.

The goods will be fit for a particular purpose.

The goods will match their description.

The goods will match the sample or demonstration model.

You have title to the goods.

You have undisturbed possession of the goods.

There are no undisclosed securities on the goods.

 

Newstyle Direct Pty Ltd guarantees that we will provide repairs or spare parts for a reasonable time and that we will honour our stipulated warranty periods here in Australia.

 

Under Australian consumer law, the remedy you are entitled to if a product fails to meet a consumer guarantee will depend on whether the failure to comply with the guarantee is major or minor.


Minor failures to comply with a consumer guarantee can normally be fixed or resolved in a reasonable amount of time. In this case, the seller can choose to offer you a refund, replacement, repair or, in the case of services, resupply. If the seller does not fix the problem or takes too long, you may be able to get it fixed by someone else and recover the costs from the seller depending on the circumstances.

 

Major failures to comply with a consumer guarantee cannot normally be fixed or resolved easily. In this case, you can choose one of the remedies set out below:

Remedies for major failure with goods

Return the product and ask for an identical replacement, or one of similar value if reasonably available.

Return the product and ask for a refund.


For goods, there is a major failure to comply with a consumer guarantee when:

  • You would not have purchased the product if you had known about the problem.

  • The product is significantly different from the description, sample or demonstration model you were shown.

  • The product is substantially unfit for its normal purpose and cannot easily be made fit within a reasonable time.

  • The product is substantially unfit for a purpose that you told the supplier about, and cannot easily be made fit within a reasonable time.

  • The product is unsafe.

 

Warranty Repair Policy & Procedure

In addition to the above provided information, Newstyle Direct Pty Ltd provide great aftercare service and a friendly team member will be ready to assist you should any product issues arise.

 

A proof of purchase is required for any warranty claims, please ensure you always receive a receipt for your purchase and it is kept safely. Statements may be accepted if a receipt can not be located.

 

If you are returning a faulty item for a Repair / Replacement please contact our Customer Service Department on 03 9489 1177 for a Repair Number (RN).

 

RN numbers are valid for thirty (30) days from date of issue and are restricted to the reported item.


Please note: For the Consumer’s own peace of mind, it is advisable to always send any parcels to Newstyle Direct “registered” which means that it will have tracking and signature available. Newstyle Direct cannot take responsibility if a parcel does not arrive safely to the premises.

 

We will then provide a repair service or replacement of the product. The decision to repair or replace is subject to our experienced Technician's assessment and direction.

 

Newstyle Direct will make its best efforts to repair your product as quickly as possible, generally within seven to ten working days after receiving the goods.


Non-Warranty Repair Policy & Procedure

Newstyle Direct offers a repair service for product(s) issues that occur outside of the warranty period or terms. All non-warranty repairs are performed at Newstyle Direct Warehouse/ Office in Fairfield Victoria. A service fee is charged for all non-warranty repairs.

 

In the event the product requires repair, Newstyle Direct will provide a price quotation to the customer for approval before any repairs are undertaken. Once the repair has been completed and the payment for repair has been settled, the goods will then be dispatched back to the Customer.

 

If you are returning a faulty item for a Non-Warranty Repair please contact our Customer Service Department on 03 9489 1177 for a Repair Number (RN).

 

RN numbers are valid for thirty (30) days from date of issue and restricted to the reported item.

 

The goods then must be delivered to: NEWSTYLE DIRECT, 18 Montefiore Street, Fairfield VIC 3078, you may wish to drop of the repair to our office or post the repair to us.

 

Please ensure that you include with your goods:

  • RN number provided to you,
  • A brief description of the issue and
  • Your correct contact details including your full name, address and phone number.

 

Where the goods are NOT under warranty the customer is responsible for freight costs both ways.


Please note: For your own peace of mind, it is advisable to always send any parcels to Newstyle Direct “registered” which means that it will have tracking and signature available. Newstyle Direct cannot take responsibility if a parcel does not arrive safely to the premises.

 

All Newstyle Direct repairs carry a 90 day warranty against defects in materials and workmanship. This warranty relates only to the specific repair and any new and different defect in materials or workmanship will be treated as a new incident.

 

For information on Australian consumer laws, please visit Australian consumer law website at http://www.consumerlaw.gov.au.